Because live blackworms are perishable, they cannot be returned through the mail. If there is a problem with a delivery, contact support promptly so the order can be reviewed.
Live-arrival concerns
Email [email protected] on the delivery day whenever possible. Include your order number, the email used at checkout, clear photographs of the package and worms, and a description of what you observed. Keep the original packaging until the review is complete.
Review and resolution
Live-arrival reports are evaluated using the product condition, photographs, carrier tracking, delivery timing, weather, address information, and care taken after receipt. When a claim is approved, the available resolution may be a replacement, store credit, or refund as appropriate to the order and circumstances.
Non-live products
Contact support before returning a non-live product. Items should be unopened, unused, and in their original condition unless they arrived damaged or incorrect. Return eligibility and instructions will be provided after the request is reviewed.
Refund timing
Approved refunds are sent to the original payment method. Financial institutions may require additional processing time before the credit appears.
Start a request
Email [email protected] with your order details before mailing any product.