Live-food delivery works best when you can receive the package promptly, inspect it on arrival, and move the worms into cold, clean water.
Before ordering
Confirm your address, review the delivery estimate shown during checkout, and choose a destination where the package will not sit unattended.
While in transit
Use the tracking information supplied with the order and make arrangements for prompt pickup if the carrier cannot leave it in a protected location.
At delivery
Open the package promptly. Inspect the worms before discarding any packing material, then follow the rinse and refrigeration steps in the care guide.
If there is a problem
Photograph the condition of the package and worms, retain the packaging, and contact support with your order number on the delivery day whenever possible.
Live-arrival support checklist
- Your order number and the email used at checkout
- Clear photos of the unopened package and shipping label
- Clear photos showing the condition of the worms
- A short description of when the package arrived and what you observed
Contact support
Email [email protected]. Each live-arrival report is reviewed using the order details, delivery record, photographs, and product condition.
Prepare before delivery
Have a clean container, dechlorinated water, and refrigerator space ready.