Contact & Support

Send questions about an order, delivery, product, or care routine to [email protected].

Order help

Include the order number, purchaser email, and a clear description of the question.

Live-arrival concern

Keep all packaging and send clear photographs of the package, label, and worms as soon as possible.

Care question

Describe the storage setup, temperature, water routine, and what you are observing.

Before contacting support

Email support

[email protected]